About Us
Shift Mind Labs LLC ("we", "us", "our", or "Company") operates Hook Generator Pro and related services ("Services").
Contact: [email protected]
This Privacy Policy explains how Shift Mind Labs LLC collects, uses, discloses, and protects your personal data when you use our Services. This policy is designed to comply with the General Data Protection Regulation ("GDPR"), the California Consumer Privacy Act ("CCPA"), and other applicable data protection laws.
Information We Collect
Information You Provide
- Account Information: Email address, name (if provided), and account preferences
- Payment Information: Billing details processed securely by our third-party payment processor (Stripe). We do not store your full credit card numbers.
- Input Content: Text and content you provide to our Services for hook generation
- Communications: Information you provide when you contact our support team
Information We Collect Automatically
- Usage Data: Features used and generation counts
- Device Information: Browser type, operating system, and device or installation identifiers used for fraud prevention and abuse detection
- Log Data: IP address, access times, pages visited, referring URLs
How We Use Your Information
We use your personal data for the following purposes:
| Purpose | Legal Basis |
|---|---|
| Providing and maintaining the Services | Contract performance |
| Processing payments and subscriptions | Contract performance |
| Sending service-related communications | Contract performance / Legitimate interests |
| Responding to your inquiries and support requests | Contract performance / Legitimate interests |
| Improving and developing our Services | Legitimate interests |
| Preventing fraud and enforcing our Terms | Legitimate interests / Legal obligation |
| Detecting and preventing abuse, including multi-account fraud | Legitimate interests |
| Complying with legal obligations | Legal obligation |
| Marketing communications (with consent) | Consent |
How We Share Your Information
Shift Mind Labs LLC shares your information only in the following circumstances:
- Service Providers: We engage trusted third parties to perform services on our behalf, including:
- Stripe: Payment processing (subject to Stripe's Privacy Policy)
- Cloud Hosting: Data storage and infrastructure
- Analytics: Service usage analysis
- AI Providers: Your Input content is processed by third-party AI providers solely to generate Output. No personal data is shared with AI providers.
- Legal Requirements: We may disclose information when required by law, court order, or government request, or to protect the rights, property, or safety of Shift Mind Labs LLC, our users, or others.
- Business Transfers: In connection with any merger, acquisition, or sale of company assets, your information may be transferred as a business asset.
AI and Your Content
Input you provide for hook generation is processed by third-party AI providers. This Input is:
- Used solely to generate your requested Output
- Not used to train AI models
- Not stored longer than necessary for processing
- Processed in accordance with our agreements with AI providers
Data Retention
Shift Mind Labs LLC retains your personal data only for as long as necessary to fulfil the purposes for which it was collected:
- Account Data: Retained while your account is active and for a reasonable period thereafter to comply with legal obligations
- Generated Content: Retained for service functionality and your reference
- Payment Records: Retained for 7 years as required by applicable tax and accounting regulations
- Log Data: Generally retained for up to 12 months
You may request deletion of your data at any time, subject to our legal retention obligations.
Data Security
Shift Mind Labs LLC implements appropriate technical and organizational measures to protect your personal data, including:
- Encryption of data in transit (TLS/SSL) and at rest
- Secure authentication mechanisms
- Regular security assessments
- Access controls limiting data access to authorized personnel
However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
International Data Transfers
Your data may be processed in countries other than your country of residence, including countries where our service providers operate. When we transfer data internationally, we ensure appropriate safeguards are in place, including:
- Standard contractual clauses approved by relevant authorities
- Transfers to countries with adequate data protection laws
- Other lawful transfer mechanisms as required
Your Rights
Your Data Rights
You have the right to:
- Access: Request access to your personal data held by us
- Correction: Request correction of inaccurate personal data
- Withdrawal of Consent: Withdraw consent for direct marketing
To exercise these rights, contact us at [email protected].
For EEA, UK, and Swiss Users (GDPR)
If you are located in the European Economic Area, United Kingdom, or Switzerland, you have additional rights:
- Erasure: Request deletion of your personal data
- Restriction: Request restriction of processing
- Portability: Receive your data in a portable format
- Object: Object to processing based on legitimate interests
- Lodge a Complaint: File a complaint with your local data protection authority
For California Residents (CCPA)
California residents have the right to know what personal information is collected, request deletion, and opt-out of the sale of personal information. As noted, we do not sell personal information.
Local Storage
Our browser extension uses local storage technologies (such as browser storage APIs) to:
- Authenticate users and maintain sessions
- Remember your preferences
- Track usage for service functionality
This data is stored locally on your device and synced where necessary for service operation.
Children's Privacy
Our Services are not intended for children under 16 years of age. Shift Mind Labs LLC does not knowingly collect personal data from children under 16. If we become aware that we have collected personal data from a child under 16, we will take steps to delete such information promptly.
Changes to This Policy
Shift Mind Labs LLC may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of material changes by:
- Posting the updated policy on our website with a new "Last Updated" date
- Sending an email notification for significant changes
Your continued use of the Services after changes take effect constitutes acceptance of the updated policy.